Free user limitations

Archived Content for Free Users

Overview

To help optimize platform resources and storage availability for all users, Biodock may archive older content associated with Free accounts.

Archiving allows Biodock to maintain platform performance while continuing to provide free access to the platform.

What can be archived?

The following types of content may be archived if they have not been accessed for an extended period:

• Files

• Analysis jobs and results

• AI models

As a general guideline, content that has not been accessed for approximately 3 months may become eligible for archiving.

Note Archiving policies, eligibility criteria, and retention periods may change as Biodock continues to improve platform resource management.

Download important results before archiving

If you are using a Free account, Biodock recommends downloading any files, analysis results, or other data that you may need in the future.

Because older content may be archived after extended periods of inactivity, downloading important results ensures you maintain access to your data regardless of account status.

Best Practice Regularly download and store important outputs, reports, and datasets locally or in your organization's preferred storage solution.

What happens when content is archived?

When an item is archived:

• It remains stored by Biodock.

• It is no longer available for use, viewing, or execution within the platform.

• Any workflows that depend on the archived item may be unavailable until the item is restored.

Restoring archived content

Archived content is only eligible for restoration after the account has been converted to a paid account through the purchase of:

• Credits

• Storage

• Other eligible Biodock services

After becoming a paid user, archived content is not restored automatically.

To restore archived content, you must submit a restoration request to the Biodock team. Restoration requests are typically completed within 72 hours.

Important

• Archived content cannot be restored while the account remains on the Free plan.

• Purchasing credits, storage, or other Biodock services does not automatically restore archived content.

• A restoration request must be submitted after upgrading to a paid account.

• Restoration requests may take up to 72 hours to complete.